FAQs

FAQ

NINAU HOU

Nā nīnau nīnau maʻamau

Pehea e kākau inoa a nānā i nā kumukūʻai?

ʻAʻole kūʻai pololei ʻo LightCh8in i nā mea hoʻohana hope, pono ʻoe e komo i kāu moʻokāki lālā e ʻike i nā kumukūʻai.No ke kākau inoa ʻana i lālā, pono ʻoe e:

  1. E hoʻopiha i kahi palapala noi pōkole me ka ʻike o kāu ʻoihana.
  2. Hoʻouka i nā palapala kākoʻo (laikini ʻoihana a me ka ʻae kūʻai hou), a laila e hoʻouna i kā mākou pūnaewele.E nānā a ʻae mākou i kāu noi i loko o 24 mau hola ma hope o ka waiho ʻana.
Pehea e kau ai i kahi kauoha?

1) E hoʻopaʻa inoa a komo i kāu moʻokāki.

2) Hoʻohui i nā mea āu e makemake ai e kūʻai i kāu kaʻa kūʻai.

3) E hoʻopau i ke kaʻina hana uku.

4) E haʻi aku ʻo System iā ʻoe i ka wā i hoʻouna ʻia ai kāu kauoha a hāʻawi i kahi helu hoʻopaʻa.

Pehea e uku ai?

ʻAe mākou i nā uku PayPal a me Kāleka Kāleka.

Pehea e ʻike ai i nā kumukūʻai?

ʻAʻole kūʻai pololei ʻo LightCh8in i nā mea hoʻohana hope.Pono nā mea ʻaelike e komo i kā lākou moʻokāki lālā ma www.lightch8in.com e ʻike i nā kumukūʻai.

Hui a me ka hoemi:

Ma hea e hiki ai iaʻu ke loaʻa ka uku hoʻemi?

E hana i kahi mooolelo LightChain a e hoʻopaʻa inoa no ka loaʻa ʻana o nā uku kūʻai kūikawā a me nā hāʻawi a loaʻa i ka hoʻouna manuahi ma nā kauoha āpau ma luna o $500 a me $10 ka hoʻouna ʻana ma nā kauoha āpau ma lalo o $500, loaʻa i nā lālā wale nō.

Pehea e hoʻohana ai i nā uku kūʻai/coupon i ke kauoha ʻana?

E hoʻokomo i kāu code coupon ma mua o ka hoʻopaʻa ʻana no ka loaʻa ʻana o kāu uku.

No ke aha ʻaʻole hiki iaʻu ke ʻike i nā kumukūʻai?

I mea e lawelawe maikaʻi ai i kā mākou mea kūʻai aku, mālama i nā kumu kūʻai hoʻokūkū a hāʻawi i nā makana maikaʻi loa a me nā mea hoʻoikaika i kā mākou mau lālā, ʻaʻole mākou e kaʻana like i kā mākou kumukūʻai me ka lehulehu, e ʻoluʻolu e hana i kahi moʻokāki a kau inoa e nānā i kāu kumukūʻai.

Hiki iā ʻoe ke hele i ka loulou hana moʻokāki ma kā mākou pūnaewele a hoʻopiha i ka ʻike i noi ʻia.E loaʻa iā ʻoe kāu ʻike hoʻopaʻa inoa moʻokāki a me ke kumukūʻai lālā ke loaʻa a hoʻokō ʻia kāu noi.

Hoʻouna a kūʻai

Pehea e loaʻa ai iaʻu ka uku manuahi?

Hāʻawi mākou i ka hoʻouna manuahi ʻana i kā mākou mau lālā ma nā kauoha āpau ma luna o $500 a me $10 ka hoʻouna paʻa paʻa no nā kauoha ma lalo o $500.

Hiki iaʻu ke noi i ka hoʻouna wikiwiki ʻana no kaʻu kauoha?

I ke kau ʻana i kāu kauoha, hiki iā ʻoe ke koho i kā mākou UPS Express i hoʻokaʻawale i nā koho hoʻouna wikiwiki i ka nānā ʻana.

Pehea ka lōʻihi o kaʻu kauoha?

E hoʻouna ʻia nā mea āpau ma ke kumukūʻai ma mua o 3:30 EST i ka lā hoʻokahi.E hoʻouna ʻia nā kauoha mai kekahi o kā mākou mau hoa hoʻolaha ma ka ʻāina a hiki i 1-3 mau lā ma muli o kou wahi

Ma hea kaʻu kauoha e hoʻouna mai?

E hoʻouna ʻia nā kauoha mai kahi hale kūʻai kokoke loa e pili ana i ka waihona waiwai o ka mea kūʻai aku.

He aha kou manawa ʻoki no ka hoʻouna ʻana i kaʻu kauoha i kēia lā?

E hoʻouna ʻia nā kauoha 3:30 EST i ka lā hoʻokahi 1-3 mau lā ma muli o ka loaʻa

Ua hana ʻia kaʻu Kauoha akā makemake wau e hoʻohui i kahi mea.

Inā ʻaʻole i hana ʻia ke kauoha a laila hiki iā ʻoe ke hoʻololi a hoʻohui i nā mea i kāu kauoha.E loaʻa iā ʻoe kahi leka uila e hōʻike ana iā ʻoe i ka wā i hana ʻia ai ke kauoha.

Ua nele au i kahi mea mai kaʻu kauoha;pehea mākou e hoʻoholo ai i kēia?

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Ma hea e loaʻa ai iaʻu kaʻu hulina?

E loaʻa iā ʻoe a leka uila me ka ʻike ʻikepili e hōʻike ana iā ʻoe i ka wā i hana ʻia ai ke kauoha.

Loaʻa iaʻu ka hapalua wale nō kaʻu kauoha ʻaʻole naʻe au i nā mea.

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

I ka manawa hea e loaʻa ai kēia mea?

Hoʻonui ʻia ka Inventory i kēlā me kēia lā a helu ʻia no kēlā me kēia mea ma kā mākou pūnaewele.

He aha nā mea hoʻopau i loaʻa iā ʻoe i ka waihona?

All available finish options are listed for each item on our website.  Custom finishes are available with a minimum order quantity and can be requested by emailing us at customerservice@lightch8in.com.

Pehea e hiki ai iaʻu ke kauoha i kahi wela kala āu e lawe ʻole ai?

Hoʻopaʻa ʻia nā koho wela kala i loaʻa no kēlā me kēia mea ma kā mākou pūnaewele.

Special order color temperatures are available on request. Please email customerservice@lightch8in.com with more information.

He aha nā kikoʻī o kēia mea?

Kaomi ma ka ʻaoʻao kikoʻī kikoʻī aia ma ka wehewehe kikoʻī ma kā mākou pūnaewele e nānā a hoʻoiho paha i ka pepa kikoʻī.

Pehea ka lōʻihi o kaʻu mea ma ke kauoha hope?

E helu ʻia nā lā hoʻouna kauoha hope ma ka ʻike waihona no kēlā me kēia mea ma ka pūnaewele.

ʻAʻole i hoʻohana ʻia kaʻu uku uku.

Email customer service at customerservice@lightch8in.com if your discount code wasn’t applied.

Makemake au e kāpae i kaʻu kauoha hope pehea e loaʻa ai iaʻu kahi hoihoi?

Email customer service at customerservice@lightch8in.com to cancel any order.  Refunds will be processed once the cancel request has been received.  Once an order has been shipped, customer is responsible for return shipment.  Refunds will be issued once the returned items have been received.

He aha ke kūlana o kaʻu kauoha?

E ʻoluʻolu e nānā i kāu leka uila hōʻoia no ka ʻike ʻike.

Nā nīnau nīnau a nā mea kūʻai aku

Ma hea e loaʻa ai iaʻu nā palapala huahana e like me nā manual?

E ʻoluʻolu e kelepona mai iā mākou e kiʻi i nā faila PDF, e hana koke mākou me ia:

Mailing us: info@lightch8in.com Ke waiho nei i kahi memo ma ka ʻaoʻao CONTACT.
info@clslights.com">

Hiki iaʻu ke loaʻa i ke kōkua mai kahi ʻaelike laikini?

Hoʻihoʻi a me ka palapala hoʻopaʻa:

Pehea wau e hana ai i kahi hoʻihoʻi?

Click the RMA link on on the website.  Fill out the requested information and email the completed forms to our team at customerservice@lightch8in.com and we will contact you to complete the return process.

Pehea wau e hana ai i kahi palapala hoʻokō?

Click the Warranty Claim/RMA link on on the website.  Fill out the requested information and email the completed form to  our team at customerservice@lightch8in.com. Submit photos of the products under warranty and customer service will review the information in order to honor your warranty claim.

No ke aha ʻaʻole hiki iaʻu ke ʻike i nā kumukūʻai?

I mea e lawelawe maikaʻi ai i kā mākou mea kūʻai aku, mālama i nā kumu kūʻai hoʻokūkū a hāʻawi i nā makana maikaʻi loa a me nā mea hoʻoikaika i kā mākou mau lālā, ʻaʻole mākou e kaʻana like i kā mākou kumukūʻai me ka lehulehu, e ʻoluʻolu e hana i kahi moʻokāki a kau inoa e nānā i kāu kumukūʻai.

Hiki iā ʻoe ke hele i ka loulou hana moʻokāki ma kā mākou pūnaewele a hoʻopiha i ka ʻike i noi ʻia.E loaʻa iā ʻoe kāu ʻike hoʻopaʻa inoa moʻokāki a me ke kumukūʻai lālā ke loaʻa a hoʻokō ʻia kāu noi.

Pehea e loaʻa ai iaʻu ka hōʻaiʻē no kēia mea?

Kaomi i ka loulou RMA ma ka pūnaewele.E hoʻopiha i ka ʻike i noi ʻia a me nā palapala leka uila i hoʻopiha ʻia i kā mākou hui macustomerservice@lightch8in.coma e hoʻokaʻaʻike mai kekahi iā ʻoe e hoʻopau i ke kaʻina hana hoʻihoʻi a koho i ka koho ʻaiʻē kaʻu moʻokāki.

He aha ka palapala hoʻokō i kāu mau huahana?

Hoʻokomo ʻia ka ʻike hōʻoia me kēlā me kēia wehewehe huahana ma kā mākou pūnaewele.

Ua kāpae ʻia kaʻu hana, makemake wau e hoʻihoʻi i nā mea pono iaʻu e uku no ka hoʻouna ʻana?

ʻAe, na ka mea kūʻai aku ke kuleana no ka hoʻouna ʻana i nā mea i hoʻihoʻi ʻia i hoʻouna mua ʻia.Hiki ke noi ʻia kahi lepili hoʻihoʻi ma ke kumukūʻai o ka mea kūʻai aku e hoʻihoʻi i kāu mau mea a loaʻa i kahi hoʻihoʻi a i ʻole ka hōʻaiʻē moʻokāki.

Ke kukui akamai (Bluetooth/WIFI).

Pehea e hoʻonohonoho hou ai i nā kukui RGBW i ka hoʻonohonoho Default?

Ka Papa Hana 1: Hana hana.

E kaomi i ka ikona kukui, a puka mai ka papa mana ma lalo o ka pale.Kaomi "holoi" ma ka ʻaoʻao hema hema o ka papa hoʻomalu.Ma hope o ka "hoʻopau" i ke kukui, e lele mālie ka mea hoʻopili i ʻekolu manawa, e hōʻike ana ua pau ke kukui i waho o ka pūnaewele a ua kūleʻa ka hoʻonohonoho ʻana o ka hale hana.
Hana 2: Hana lima.

E ho'ā i nā kukui no 15 kekona, a laila e pio no 5 kekona.E hana hou i 4 manawa.Ma hope o ka hoʻopau ʻana, e lohi mālie ke kukui no 3 mau manawa, a hōʻike ia i ka holomua o ka hana.

He aha ka ʻokoʻa ma waena o ka uila uila a me ka uila?

ʻōlinolino'o ia ho'i ka mea pa'a i kekahi manawa he mālamalama, i kekahi manawa pō'ele'ele;

Flash'o ia ho'i ka uila wikiwiki a me ke ano 'ole.

No laila, ke hoʻā ʻo ia i ke kukui, inā e lohi mālie, ʻo ia ka mea maʻamau;

Akā inā e ʻā ana ma hope o kekahi manawa, he mea ʻino ia, e nānā inā e hana ana ka ʻōnaehana lako mana a ua pili pono ke Bluetooth.

ʻO ke kukui HOU i ka manawa MUA, he mea maʻamau a ʻaʻole paha?

He mea maʻamau inā lohi ka flicker, ʻo ia ke ʻano o ke kukui akā ʻaʻole pili i ka hōʻailona Bluetooth.

He aha ke kumu o ke kukui HOU ʻaʻole e ʻā ana i ka manawa MUA?

ʻAʻole ia i hoʻihoʻi i ka hoʻonohonoho hale hana, hiki iā ʻoe ke hana i nā kukui e hoʻihoʻi i ka hoʻonohonoho hale hana e nā hana lima.

E ho'ā i nā kukui no 15 kekona, a laila e pio no 5 kekona.E hana hou i 4 manawa.Ma hope o ka pau ʻana, e ʻā mālie ke kukui i 3 mau manawa, a hōʻike ia i ka holomua o ka hana.

No ke aha au e hoʻā ai i ke kī, akā ua pio ke kukui?

Ke hoʻohana nei i ka App ma kāu kelepona paʻalima e ʻimi a ʻike inā hiki iā ʻoe ke ʻike i nā hōʻailona Bluetooth.Inā ka l, a laila hoʻohui a hoʻomalu i nā kukui pololei, No laila he mea maʻamau.Inā ʻike ʻia ke kukui, e nānā inā paʻa a paʻa paha ka ʻōnaehana lako mana a me nā uwea.

Ua like ka mamao no ka hoʻohui ʻana i nā kukui a me nā kukui hoʻomalu?

Pono ka laulā no ka hoʻohui ʻana i nā kukui i ka hopena o ka hui ma loko o 15 ft, a ʻo ka laulā no ka hoʻomalu ʻana i nā kukui ma loko o 30 ft.

No ke aha e hiki ai iaʻu ke ʻimi i nā hōʻailona, ​​akā ʻaʻole pili nā kukui?

Ke kumu:

1) Ua nāwaliwali loa ka hōʻailona, ​​a pono paha ʻoe e neʻe kokoke i

2) ʻO ke kukui a i ʻole e loaʻa i kahi hōʻailona hōʻailona e hoʻoikaika i ka ʻae ʻana i ka hōʻailona.E ʻoluʻolu e kelepona mai iā mākou inā manaʻo ʻoe e pono ana ʻoe i kahi mea hou.

3) ʻAʻole kūpono ka ʻōnaehana kelepona me kā mākou module Bluetooth.

4) Pono ke kelepona ma kahi o nā kukui ma lalo o 15 ft i ka wā e hoʻohui ana i nā kukui a i ʻole ka hoʻohana ʻana i ka mana ʻōnaehana kūpono o ke kelepona.

He aha ke noi no ka hoʻokomo App?

Pono ʻo BLE Mesh i ka hāmeʻa e kākoʻo i ka Bluetooth 4.0+LE, no laila pono ka App e like me lalo:

Android 4.4.2 a i ʻole 4.4.2
IOS 9.0 a i ʻole mana ʻōnaehana hou, iPhone 4S a i ʻole version.ewer hou aʻe

He aha ke noi no ka hoʻokomo App?

Pono ʻo BLE Mesh i ka hāmeʻa e kākoʻo i ka Bluetooth 4.0+LE, no laila pono ka App e like me lalo:

Android 4.4.2 a i ʻole 4.4.2
IOS 9.0 a i ʻole mana ʻōnaehana hou, iPhone 4S a i ʻole version.ewer hou aʻe

Pehea e hoʻoponopono ai i ka hemahema o ka hoʻohui ʻana i nā kukui?

E hahai i ka ʻōlelo aʻo App e hoʻohui hou.Inā ʻaʻole hiki ke hoʻohui, a laila e nānā inā ua wehe ʻia ka Bluetooth a i ʻole, inā ʻaʻole, e hoʻohuli i ka Bluetooth a wehe hou i ka App e hoʻohui i nā kukui.

Inā hoʻohui nā kelepona he nui i nā kukui, haʻalele kekahi kelepona i ka App a kāpae i nā kukui, a laila hiki i ke kelepona ʻē aʻe ke hoʻopili, ʻo ia hoʻi he hoʻokahi wale nō mea kelepona hiki ke hoʻomalu i nā kukui i ka manawa like.

I ka wehe ʻana i ka App a ʻike iā "Bluetooth reconnect," akā ʻaʻole hiki ke hoʻomalu i ke kukui, pehea e hana ai?

Ke haʻalele ʻana i ka App, e nānā inā paʻa ka Bluetooth a ʻaʻole paha, wehe i ke kelepona kelepona Bluetooth a laila wehe hou i ka App, a laila hana hou i ka App ma hope o 30 kekona.

Makemake ʻoe e hana pū me mākou?